Privacy and Data Protection Policy

1. Profile of the party responsible for the processing

The data provided by the user shall be processed by SESAME LABS, S.L., with address in Valencia (46001) Calle Hospital, 1 Puerta 4 and NIF (Tax Identification Number) B98719818 (hereinafter “Responsible Party”) for the purposes set out in the following point. You can contact the Responsible Party through our email address [email protected]


2. Purposes of the processing


     To answer the questions that the data subject sends to the Responsible Party.

1.1. Storage period: Data shall be processed until the issue raised by the data subject is resolved. After that, they shall be stored for five (5) years for the possible formulation, exercise or defence of claims.

1.2. Legal basis: consent of the data subject.


      Manage the registration of the data subject in our service.

2.1. Storage period: We shall retain the data as long as the user holds an account.

2.2. Legal basis: consent of the data subject.


    Manage the data subject’s subscription to our newsletter and send commercial information.

3.1. Storage period: We shall store the data as long as there is interest from the data subject.

3.2. Legal basis: consent of the data subject.


We inform you that you can withdraw the consent given at any time, without affecting the legality of the processing previously carried out by the Responsible Party.


3. Obligation to provide data

It shall be necessary for the data subject to provide all the information marked as obligatory on the data collection forms, so that we can process the data subject’s request in each case.


4. Recipients of your data

In order to provide its services, the Responsible Party holds a contract with third parties who oversee the processing. Among others, the Responsible Party holds a contract with Zendesk, Inc. under the Privacy Shield agreement to offer its contact service through chat. You can get more information at

Your data shall not be shared with other third parties. If for any reason it is necessary to share such data with third parties, you shall be informed in advance and—where appropriate—your consent will be requested, and the purposes of the sharing, as well as the identity of the third party who will receive the data, shall be specified.

All this, with the exception of those cases in which a legal requirement obliges the sharing of such data to a third party.


5. Rights

Persons who provide us with their data have the following rights in relation to their data:

  •     Right of access
  •     Right of rectification or erasure
  •     Right to restriction of processing
  •     Right to portability
  •     Right of opposition
  •     Right to withdraw consent

If you would like more information about your rights, we suggest that you visit the website of the Spanish Data Protection Agency.

These rights may be exercised by sending an email to [email protected]. Clearly indicate which right you wish to exercise and provide a copy of your identity document as proof of identity. You can also contact us by regular mail at the address of the Responsible Party listed in point 1 of this Privacy Policy.

In addition, we inform you about the possibility of filing a complaint with the competent Supervisory Authority, in this case, the Spanish Data Protection Agency. This especially applies if you do not feel satisfied with the exercise of your rights. You can contact the Spanish Data Protection Agency by calling 901 100 099 and 912 663 517 or by visiting them at their address C/ Jorge Juan, 6. 28001 – Madrid.


6. Origin of data

All data collected is from the data subject.